Support
Help & Support
Stuck on a case, or something not working? We're happy to help.
Contact us
Email support@checkmutt.com and we'll get back to you. Please mention your device (for example, iPhone 15) and what you were doing.
Common questions
- How do I play? Tap an animal to see which squares it senses. Its number tells how many raccoon bandits hide there. Tap a square to mark a bandit, tap again for "no bandit". In the app, tap How to Play or the ? button anytime.
- Do bandits block an animal's view? No. The Masked Bandits crouch low in the tall grass, so the witnesses see right over them. Only trees and other animals block a view.
- Is the Daily Case the same in the app and on the website? Yes, every day's case is identical in both.
- What does the Full Case File include? A one-time purchase that unlocks all 70 cases of Book 1 and Endless mode. The first 30 cases and the Daily Case are always free.
- I bought the Full Case File on another device. In the app, open Settings (the gear on the home screen) and tap Restore Purchases. A grown-up will need to answer a quick question first.
- How do I start over? Progress is stored only on your device. Deleting and reinstalling the app resets it.